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Due to the nature of digital goods, all sales on GameBoost are final once delivery has occurred. Returns and refunds are not available for change of mind, accidental purchases, or unused products. In cases where a product is defective, not as described, or becomes unusable through no fault of the buyer (for example, access issues or account bans), customers should first contact the seller through the order chat to attempt resolution. If the issue can’t be resolved with the seller, customers may open a ticket with support for review by our team. Valid defect claims are handled under our standard 14-day warranty period. Customers who have purchased a lifetime warranty are eligible for a refund at any time if the product becomes unusable or defective through no fault of the buyer, subject to verification.

What is covered?

  • If your account gets banned/compromised (and it’s not your fault):
    You’ll receive store credit for the full amount you paid
  • If the account isn’t what was advertised:
    The seller will provide a replacement, or you’ll get store credit for the full amount you paid

How long you're covered

  • 14-day warranty (free):
    Every account purchase comes with a free 14-day warranty covering any issues during the first two weeks
  • Lifetime warranty (optional):
    Want longer protection? You can add a lifetime warranty at checkout for ongoing support and peace of mind

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How to claim your warranty

If something goes wrong with your account, here’s how it works:
1

Contact the seller first

Open the order chat and let the seller know what’s happening. Most issues can be resolved here. If the account isn’t as described, don’t use or alter the account it until the issue is sorted.
2

Open a ticket or dispute if needed

If the seller can’t resolve it, open a ticket with us. Our team will step in to mediate.
3

Warranty kicks in

If the dispute is resolved and the seller doesn’t provide a fix, your warranty is applied and you’ll be reimbursed with store credit for the full amount paid.
Include screenshots, error messages, or any relevant details when opening your ticket - this helps us resolve your case faster.

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Accounts

You are eligible for a refund if:
  • The account wasn’t delivered within the guaranteed delivery time stated in the description
  • Login or email credentials provided are incorrect (and the seller didn’t resolve the issue or provided a solution)
  • The account is not as described (wrong skin count, wrong level, etc.)
  • The account was compromised after you followed GameBoost’s account usage policies (claiming ownership by verifying it to your email, changing credentials, and enabling 2FA if possible)
The seller is given 12 hours to investigate and resolve the issue before further action is taken.
You are not eligible for a refund if:
  • You purchased the account by mistake and it was delivered
  • The account was not as described but you’ve changed email/password, used the account, played on it, or made any other modifications
  • The account was compromised due to your actions (see our account usage terms)
The seller is given 12 hours to investigate and resolve the issue before further action is taken.

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Currency, Items & Top-Ups

You are eligible for a refund if:
  • The seller failed to deliver within the guaranteed time.
  • The seller didn’t disclose RWT risks that negatively affected your account.
  • The seller caused harm to your account (e.g., demotions, penalties etc.). *Please report such issues to GameBoost immediately.
You are not eligible for a refund if:
  • The delivery time has not yet passed.
  • You ordered by mistake and the service was delivered.
  • The seller was unable to access the account due to external interference.
  • You provided incorrect account details and the order was delivered.
  • Your account was banned for disclosed risks (e.g. RWT).
  • Your account was penalized due to your own actions.
  • You transferred the received goods to another account.*
*Avoid making further trades after the transaction is completed.

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Game Keys

You are eligible for a refund if:
  • The game key has not been revealed, and a valid refund reason is provided and approved by GameBoost.
  • The delivered key is not as described (wrong edition, DLC instead of base game, wrong platform, key cannot be activated in your country and it’s displayed that it can be).
  • The key is invalid or duplicated.
You are not eligible for a refund if:
  • The game key was revealed and redeemed successfully.
  • The key works correctly and matches the product description.
  • You do not like the game or changed your mind.
  • You experience performance, compatibility, or hardware issues.
  • The game does not meet your personal expectations.

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Requesting Refunds

To request a refund:
  1. Contact the seller first. They have an option to refund in Store Credit with which you can purchase something else from our website!
  2. Open a ticket if you cannot reach an agreement with the seller.
  3. Our team will review the situation and take action accordingly.

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Refund Methods

  • Store Credit: Refunds are first credited to your GameBoost balance upon order cancellation.
  • Original Payment Method: Refunds to original payment methods are available. Contact support for help.
If the order is refunded into Store Credit, funds (minus processing fees) are returned to your GameBoost wallet. You can use this balance for new purchases without extra charges. Learn more about Store Credit & GameBoost Coinshere! If your order is refunded back to payment provider, you will receive the funds to the original payment method within 7 days. For refunds to your original payment method, contact our support team.