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What is an order dispute?

An order dispute is a formal review process for orders where the delivered product or service doesn’t match what was promised. Opening a dispute brings GameBoost’s support team into the case to help mediate between you and the seller. A dispute lets us:
  • Collect your explanation and evidence
  • Notify the seller and request their response
  • Pause the case for review
  • Work with both sides toward a fair resolution

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When should I open a dispute?

Open a dispute if your order has a serious issue, such as:
  • The product or account is not as described
  • The delivery doesn’t match the listing
  • There’s a major problem with what you received (e.g. account banned, recovered, or unusable)
  • The seller is not resolving the issue through normal communication
If your issue is minor or can be solved quickly, contact the seller or support first if that option is available.

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What happens when I open a dispute?

When you open a dispute:
1

Your case is created

Choose a dispute reason and add your explanation with supporting evidence
2

You choose your preferred resolution

Refund, replacement, or another suitable outcome
3

The order is locked for review

This prevents changes while the case is being handled
4

The seller is notified

A response deadline starts immediately

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What information should I include?

The more precise your evidence, the faster your case can be resolved. Please include:
  • A clear explanation of the problem
  • Screenshots or recordings showing the issue
  • Error messages or proof of mismatch (e.g. ban notice, recovery email)
  • Relevant messages with the seller or timeline details
More precise evidence = faster resolution. Vague descriptions or missing proof are the most common cause of delays.

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What happens after the seller responds?

Once the seller responds, one of the following may happen:
  • The issue is resolved directly between you and the seller
  • Additional information is requested from either side
  • The case is escalated for review by our team
  • The dispute is closed with a final outcome

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Possible outcomes

Depending on the case, outcomes may include:

Refund approval

Issued either back to your original payment method or as store credit to your GameBoost wallet. Refund timing depends on your payment method; store credit is available instantly

Agreed resolution

A custom outcome both sides accept (e.g. replacement, partial refund, additional service)

Dispute rejection

Typically due to insufficient evidence
If you want to learn more about refunds, check our refunds guide.

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How long does a dispute take?

Resolution time depends on:
  • Response speed from both sides
  • Quality of evidence provided
  • Whether escalation is required
Most delays come down to missing evidence or slow responses. Providing everything upfront is the fastest way to close your case.
No. Disputes are intended for serious product or delivery issues.
Yes. Sellers are notified and can respond.
Yes. You may be asked for additional details during review.
No. Each case is reviewed based on evidence and order details.