My key has not been delivered
In the vast majority of cases delivery is instant. If your key has not arrived within 5 minutes of purchase, open a support ticket and the team will assist immediately.My key is invalid or duplicated
If you receive an invalid or duplicated error when redeeming:- Double-check the code for typos before re-entering.
- Verify the code is being used on the correct platform it was intended for.
My key is for the wrong country or region
If you receive a wrong country or region error when redeeming:- Double-check the code for typos before re-entering.
- Verify the code is being used on the correct platform and region it was intended for.
My key is already claimed
If you receive an already used or duplicate error when redeeming, open a support ticket and include the screenshots listed below.I received the wrong game or have another issue
For any other issue, or if you received the wrong game after redeeming, open a support ticket with screenshots of the error.What to Include in Your Ticket
For any key related issue, please attach the following screenshots to your ticket:- The game key being entered
- The error message received after redeeming
- Your account’s store region (Steam or equivalent for other platforms)
- Your license and product key activation history — Steam: Licenses page / EA: Library