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When an order is placed on hold, it means additional checks or verifications are needed before it can proceed. This process protects the security and reliability of all transactions on GameBoost - for both buyers and sellers.
Most orders are approved within a few moments. If further verification is needed; such as ID or payment confirmation - the process may take slightly longer.
In some cases, you may be asked to complete a KYC (Know Your Customer) verification by submitting an ID and proof of payment through iDenfy, our verification partner. If this is required, you’ll receive clear instructions via email and on your dashboard, and our support team will guide you through the process.
Yes. Your data is fully encrypted, secure, and processed by iDenfy: a government-grade identity verification service. It’s used only to confirm that you are who you claim to be when making a purchase, helping protect both you and us from fraud, stolen accounts, and hacker activity.For more information on how your data is protected, visit iDenfy Security.
Yes — you have the right to request deletion of your documents after verification.We’ll retain only a confirmation log showing you’ve successfully completed the process for that payment method. This means you won’t need to verify again for future purchases using the same method. To request deletion, contact our support team and we’ll assist promptly.
If your order requires additional verification, all necessary instructions will be sent to your email and displayed on your GameBoost dashboard.
If your order has been on hold for an extended period and you haven’t received instructions, please check your email inbox (including spam/junk folders) and open an on-hold ticket so our team can look into it.