How Penalties Work
Penalties are fines. The amount is taken directly from a partners wallet balance. Some penalties are a fixed amount in EUR, others are a percentage of the order price.1. Full penalty list
| # | Reason | Amount | Type |
|---|---|---|---|
| 1 | Warning | €0.00 | Fixed |
| 2 | Account not working (order ≥ €100) | €10.00 | Fixed |
| 3 | Account not working (order < €100) | 10% of order | Percentage |
| 4 | Account not as described | €5.00 | Fixed |
| 5 | Seller not responding | €5.00 | Fixed |
| 6 | Late delivery | 10% of order | Percentage |
| 7 | Not instant delivery (manual instead) | €5.00 | Fixed |
| 8 | Non-professional behavior | €10.00 | Fixed |
| 9 | Unprofessional behavior | €25.00 | Fixed |
| 10 | Toxic/Extremely unprofessional behavior | €50.00 | Fixed |
| 11 | False keywords / tags | €5.00 | Fixed |
| 12 | Blacklisted words/phrases (per offer) | €5.00 | Fixed |
| 13 | Duplicate listing (per offer) | €1.00 | Fixed |
| 14 | Copyrighted material | €5.00 | Fixed |
| 15 | Negative review bribing | €10.00 | Fixed |
| 16 | Repeated rule breaking | €15.00 | Fixed |
| 17 | Outside Communication | €100.00 | Fixed |
A Warning (€0.00) is not a fine, but it is recorded a partners account. Ignoring warnings leads to real penalties.
2. What each penalty means (with examples)
🔴 Delivery penalties
Account not working The delivered account cannot be logged into, is banned, is already sold, or is locked.- If the order is €100 or more → penalty is €10.00 fixed.
- If the order is under €100 → penalty is €10% of the order price.
Example: Account sold for €250. The buyer cannot log in. Penalty = €10.00 fixed.Example: Account sold for €40. The buyer cannot log in. Penalty = €4.00 (10% of order price).
Example: Listing says “Unranked, no email linked.” The account has an email linked. Penalty = €5.00.
Example: The listing promises delivery in 30 minutes. Deliver is completed after 2 hours without getting buyer approval first. Order value: €80 → Penalty = €8.00.
Example: Account is listed as instant delivery. The buyer had to wait 20 minutes. Penalty = €5.00.
🟠 Communication penalties
Seller not responding: €5.00 Partner does not reply to the buyer within 12 hours after a problem was reported, or has gone silent during an active order. Non-professional: €10.00 Low-effort or careless communication.Example: one-word replies when the buyer needs help, ignoring the buyer’s questions, refusing to explain something.
Example: arguing with the buyer, blaming the buyer for mistake, pressuring the buyer to close the order before checking the account, refusing to offer a replacement when clearly required.
🟡 Listing penalties
False keywords / tags: €5.00 Using keywords or tags that do not match the product being sold, to appear in more searches.Example: Listing a cheap Fortnite account and adding tags for skins that the account doesn’t have to appear in almost all search queries. Penalty = €5.00.
🟣 Review & trust penalties
Negative review bribing: €10.00 Offering the buyer money, a discount, a free item, or anything else to remove, change, or avoid leaving a negative review. Also includes pressuring or threatening the buyer about their review.⚪ Escalation
Warning: €0.00 A formal notice. No money is taken, but it is a record that a rule was borken. Warnings are usually given for small first-time issues. Repeated rule breaking: €15.00 Given when partners receive the same penalty 2+ times.Example: Getting “Late delivery” penalty three times, partners will also receive a “Repeated rule breaking” penalty on top. Continuing to repeat violations can lead to suspension or a permanent ban.
3. Guide for Avoiding Penalties
Suggested steps for partners before they list their first offers. This prevents most penalties.Before Listing
- **Check the account personally **right before listing. Log in with the exact credentials that will be sent the buyer. Confirm it is not banned, locked, or restricted.
- Write the description accurately. List the real rank, level, skins, region, and whether the original email/phone is removable.
- Only personal account screenshots should be used. Images from official sites, wikis, or other partners are not allowed.
- Delivery time should reflect actual availability. If 24/7 delivery is not guaranteed, it should not be listed.
- Use correct keywords and tags: Only ones that match the product. Do not add popular game names that are not related, keyword/tag abuse is forbidden.
Make sure to check our Account Seller Guide & Seller Guide for complete information.
While an order is active
- Response time: Buyer issues must be acknowledged within 12 hours. Partner should set their availability hours in the profile when response times may be limited.
- Late delivery: If delivery will be late, buyer approval must be requested before the deadline. A clear message should explain the delay and confirm if the order can proceed.
This helps avoid Late Delivery Penalties.
- Timeframes: If a timeframe is agreed with the buyer, it must be followed. If not, support may refund the order.
- Stay professional. Even if the buyer is rude, stay calm. Partners should never insult, swear, or threaten. If a buyer is abusive, Partners should report it to GameBoost staff instead of replying emotionally.
- Offer a replacement first. Ff something is wrong with the account, Partners should first offer replacement options, before refunding to Store Credit.
- All communication stays in GameBoost chat. Do not move to Discord, WhatsApp, email, etc.
Outside communication is strictly forbidden and
After the sale
- Never ask the buyer to change or remove a review. Do not offer discounts, free accounts, or anything in exchange for reviews.
- If the buyer leaves an unfair review, contact GameBoost support. Do not contact the buyer about it.
4. How Penalties Are Paid
Automatic deduction- Penalty amounts are deducted automatically from the Partner wallet balance.
- Penalties remain recorded on the Partner account and may affect Partner rank and trust level.
5. Appeals
Partners can open an appeal ticket if they believe it to be incorrect.- Open a ticket with GameBoost support.
- Clearly explain what happened.
- Attach evidence (screenshots, chat logs, order ID).
- Do not argue with the buyer in the order chat: this can result in additional penalties (Non-professional, Unprofessional behavior, or Toxic).
Quick summary
| Broken Rules | Applied Penalty |
|---|---|
| Sell an account that does not work | Account not working (€10 or 10%) |
| Describe the account incorrectly | Account not as described (€5) |
| Deliver late without buyer approval | Late delivery (10%) |
| Claim Instant delivery without providing it | Not instant delivery (€5) |
| Ignore buyer messages | Seller not responding (€5) |
| Reply rudely or carelessly | Non-professional (€10) |
| Argue with or pressure the buyer | Unprofessional behavior (€25) |
| Insult or threaten the buyer | Toxic (€50) |
| Use wrong keywords | False keywords/tags (€5) |
| Post the same offer twice | Duplicate (€1 each) |
| Use official game images | Copyrighted material (€5) |
| Offer rewards to change a review | Negative review bribing (€10) |
| Repeat the same violation | Repeated rule breaking (Extra €15) |
| Use blacklisted words/phrases | Blacklisted words/phrases (€5) |
| Communicate outside of GameBoost | Outside Communication (€100+Supension) |
Following the rules = Partners keep full earnings, build their rank, and get more sales.
Break them = Fines applied, loss of profit and risk suspension/ban.