⚠️ Breaking these rules may result in temporary or permanent suspension of a partners account.

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Order Delivery

• Partners must deliver orders within the guaranteed delivery they’ve set.
• Repeated late deliveries or undelivered orders may result in penalties and listings being removed.

• Always get the buyer’s approval before delivering late or partially.
• If a partner delivers late or partially without approval, the buyer may be entitled to a full refund if they request it.

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Prohibited Actions

• 🚫 Scamming or Fraud: Any attempt to scam buyers will result in a permanent ban.
• 💬 Outside Communication: All communication must remain in GameBoost’s chat system.
• 📢 Advertising: Partners cannot promote other websites, shops, or marketplaces.
• 💳 External Payments: All payments must go through GameBoost. Outside payment arrangements are strictly forbidden.
• 🐞 Exploits: Any attempt to exploit bugs, loopholes, or unintended platform behavior to gain an advantage (e.g., rank abuse or similar) is strictly forbidden and may result in suspension or a permanent ban.
• 🤝 Respect: No insults, harassment, threats, or foul language toward buyers (or other sellers).

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Issue Resolution Policy

• First Response: Partners must reply to any reported issue within 12 hours. If no reply is received within this time, staff may issue a refund.
• Full Resolution: Issues must be fully resolved within 24 hours. If they are not, staff may refund depending on the situation, unless the partner has arranged and agreed on a specific resolution timeframe with the customer.
• Setting Expectations: Partners must clearly state availability hours in their profile or listings so buyers know when to expect responses.
• Communicating Updates: When reviewing an issue, always provide a clear timeframe for updates (e.g., “Reviewing, update in 45 minutes”) and follow up within that timeframe.
• Non-Compliance: Failure to follow these guidelines may result in refunds or penalties. Repeated issues can lead to further action towards the Partner.

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Returns & Refunds

• Refunds appear as store credit for the buyer.
• Sellers may issue a refund if the account is already sold or has another valid issue.
• Always try to offer a replacement before a refund is considered.

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Finalizing the Sale

• After a sale, the order status changes to Processing.
• Communicate with the buyer through the order chat.
• Orders auto-complete after 24 hours if the buyer does not respond.

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Marketplace Guidelines

• No Random Listings: No lotteries, raffles, or “chance” offers.
• Original Descriptions: Avoid fully copying other sellers’ descriptions (exceptions: standard smurf account templates).
• No Fake Pricing: Unrealistically high or misleading pricing is not allowed.
• Correct Categories: List offers in the correct game and category.
• No Abusage of Keywords: Wrong or misleading keywords is strictly forbidden.
• Blacklisted words/phrases: “refund”, “money-back guarantee”, “replacement”, “lifetime”, “no warranty”, “voided warranty”, or anything similar that conflicts with our guidelines.

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Seller Requirements

• Age Limit: Partners must be 18+ to sell on GameBoost.
• One Account per Seller: Multiple accounts require permission from GameBoost.
• No Risky Deliveries: Any delivery method that creates a high risk for the buyer to lose their purchase, or puts their account at risk, is forbidden.
• Seller Inactivity Rules
  • No activity for 7 consecutive days → All offers will be unlisted.
  • No activity for 14 consecutive days → Account will be suspended.
  • No new offers listed for 7 consecutive days → Account will be suspended.

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Improving Listings

• Clear Descriptions: Keep titles and descriptions concise and relevant.
• No Copyrighted Images: Avoid using copyrighted images from game developers in listings or profile pictures.

Following these rules, partners will not only protect their account but also build trust with buyers which will lead to more sales and better feedback.