Customer Feedback and Ratings

How does feedback work?

After a buyer receives their order (or it auto-completes after 24 hours), they can leave a rating and comment on the transaction.

Feedback Type	What It Means
✅ Positive (Upvote)	Buyer is satisfied and had no issues.
❌ Negative (Downvote)	Buyer experienced a problem or poor service.

How can I influence good ratings?

✅ Do	❌ Don’t
Deliver orders on time	Delay delivery without communication
Respond to customer messages promptly	Ignore messages or be slow to respond
Be polite and helpful	Use aggressive, unprofessional language
Solve issues quickly	Leave problems unresolved
Politely ask for review updates if resolved	Pressure or bribe buyers to change reviews

⚠️ Violating the review policy may result in penalties, listing removal, or suspension.

Can buyers edit their feedback?

Yes — buyers can edit their rating once. If they’ve already used their one edit, they’ll need to request a change via our support team.You may politely ask a buyer to update their review if you’ve resolved an issue — but never threaten, pressure, or bargain for a better review.

✨ Tip: You can use chat auto-translations when assisting customers!

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Forbidden Behavior Regarding Reviews

• ❌ Saying a customer won’t get the product/refund unless they update their review
• ❌ Offering free items or discounts in exchange for a rating change
• ❌ Arguing aggressively about a rating in the order chat
• ❌ Creating fake orders to boost your feedback

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💡 Tips to Build a Strong Feedback Profile

• Focus on communication and speed
• Use clear and accurate listings (no misleading info)
• Always provide working, safe, and correctly described accounts
• List your availability in your product descriptions
• Ask politely for positive feedback when the order goes smoothly 🗨️ Buyers are not obligated to leave a review, and they are never required to leave a positive one.
  Most customers will leave good feedback only when the service exceeds their expectations.