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Documentation Index

Fetch the complete documentation index at: https://docs.gameboost.com/llms.txt

Use this file to discover all available pages before exploring further.

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What is an order dispute?

A dispute is a formal case opened by a buyer when they report a major issue. It is used to:
  • review the complaint
  • collect evidence from both sides
  • allow seller response
  • reach a fair decision
More serious than standard support communication.

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What happens when a dispute is opened?

  1. Dispute case is created
    • Buyer submits reason and explanation
  2. Order is locked
    • Prevents changes during review
  3. You are notified
    • Review and respond required
  4. Response deadline begins
    • Action required before expiry

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What can I do as a seller?

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1. Accept the claim

Use if the buyer is correct.

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2. Respond or counter

Provide explanation or propose alternative resolution.

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3. Escalate

Request platform review if needed.

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Why response speed matters

If you do not respond in time:
  • case may proceed without your input
  • automatic escalation may occur
  • outcome influence is reduced
Fast responses improve outcomes.

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What evidence should I provide?

Provide:
  • screenshots
  • delivery proof
  • account/item details
  • chat history or timeline
  • proof listing matched delivery
Evidence must be clear and verifiable.

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What happens after I respond?

  • buyer accepts resolution
  • buyer rejects and escalates
  • platform reviews and decides

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Possible outcomes

  • refund issued
  • decision in buyer’s favor
  • decision in seller’s favor
  • case closed after review
Outcome depends on evidence and order history.

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Best practices

  • keep listings accurate
  • deliver exactly as described
  • communicate clearly
  • store proof of delivery
  • respond quickly
  • never ignore disputes

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Common mistakes

  • late responses
  • incomplete evidence
  • emotional or unclear replies
  • relying only on chat without proof
  • promising fixes without execution

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FAQ

No. It is a review process, not a decision.
Yes. You are given time to respond.
Submit proof of resolution.
Yes. Cases can be escalated.
Yes. Frequent disputes or poor handling may impact trust and performance metrics.