What is an order dispute?
A dispute is a formal case opened by a buyer when they report a major issue. It is used to:- review the complaint
- collect evidence from both sides
- allow seller response
- reach a fair decision
What happens when a dispute is opened?
Why response speed matters
If you do not respond in time:- case may proceed without partner input
- automatic escalation may occur
- outcome influence is reduced
Not Responding to disputes may lead to unnecessary refunds. Make sure to reply to each dispute.
What can I do as a seller?
After a Dispute is opened
What evidence should Partners provide?
Provide:- screenshots
- delivery proof
- account/item details
- chat history or timeline
- proof listing matched delivery
What happens after a Partner responds?
- buyer accepts resolution
- buyer rejects and escalates
- platform reviews and decides
Possible outcomes
- refund issued
- decision in buyer’s favor
- decision in seller’s favor
- case closed after review
Outcome depends on evidence and order history.
Best practices
- keep listings accurate
- deliver exactly as described
- communicate clearly
- store proof of delivery
- respond quickly
- never ignore disputes
Common mistakes
- late responses
- incomplete evidence
- emotional or unclear replies
- relying only on chat without proof
-
promising fixes without execution
Dispute FAQ
Does a dispute mean a partner has lost?
Does a dispute mean a partner has lost?
No. It is a review process, not a decision.
Can Partners still explain my side?
Can Partners still explain my side?
Yes. Partners are given time to respond.
What if Partners already resolve it?
What if Partners already resolve it?
Submit proof of resolution for review.
Can platform intervene?
Can platform intervene?
Yes. Cases can be escalated.
Do disputes affect performance?
Do disputes affect performance?
Yes. Frequent disputes or poor handling may impact a partners trust and performance metrics.