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What is an order dispute?

A dispute is a formal case opened by a buyer when they report a major issue.
It must be treated more seriously than standard support communication.
It is used to:
  • review the complaint
  • collect evidence from both sides
  • allow seller response
  • reach a fair decision

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What happens when a dispute is opened?

1

Dispute case is created

Buyer submits reason and explanation
2

Order is locked

Prevents changes during review
3

You are notified

Review and respond required
4

Response deadline begins

Action required before expiry

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Why response speed matters

If you do not respond in time:
  • case may proceed without partner input
  • automatic escalation may occur
  • outcome influence is reduced
Fast responses improve outcomes.
Not Responding to disputes may lead to unnecessary refunds. Make sure to reply to each dispute.

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What can I do as a seller?

1

Accept the claim

Use if the buyer is correct.
2

Respond or counter

Provide explanation or propose alternative resolution.
3

Escalate to GameBoost staff

Request platform review if needed.

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After a Dispute is opened

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What evidence should Partners provide?

Provide:
  • screenshots
  • delivery proof
  • account/item details
  • chat history or timeline
  • proof listing matched delivery
Evidence must be clear and verifiable.

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What happens after a Partner responds?

  • buyer accepts resolution
  • buyer rejects and escalates
  • platform reviews and decides

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Possible outcomes

  • refund issued
  • decision in buyer’s favor
  • decision in seller’s favor
  • case closed after review
Outcome depends on evidence and order history.

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Best practices

  • keep listings accurate
  • deliver exactly as described
  • communicate clearly
  • store proof of delivery
  • respond quickly
  • never ignore disputes

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Common mistakes

  • late responses
  • incomplete evidence
  • emotional or unclear replies
  • relying only on chat without proof

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Dispute FAQ

No. It is a review process, not a decision.
Yes. Partners are given time to respond.
Submit proof of resolution for review.
Yes. Cases can be escalated.
Yes. Frequent disputes or poor handling may impact a partners trust and performance metrics.