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Documentation Index

Fetch the complete documentation index at: https://docs.gameboost.com/llms.txt

Use this file to discover all available pages before exploring further.

1

Confirm the issue

  • Politely acknowledge the customer’s complaint.
  • Verify the account issue as quickly as possible.
  • Do not delay — this must be treated as urgent.
  • Remember: While the Seller Guide states you have 24 hours to provide a solution, you should aim to resolve it immediately. The customer should not be left waiting after purchase when what they bought is unusable.
2

Offer a replacement or store credit refund

Ask the customer directly if they would like:
  • A replacement account, or
  • A refund to store credit.
Example message: “Sorry for the trouble! Would you like me to offer you a replacement account, or would you prefer a refund to your store credit balance?”
3

If they choose a replacement

  • Send them a few offers in the form of links to accounts currently available in your store.
    • ✅ Do: Provide several store links so the customer can browse and choose what they like.
    • ❌ Do NOT: Just send them random account credentials in the chat.
  • Wait for them to pick the one they want.
  • If they don’t like any of the options, proceed with a refund to store credit instead.
Never “hold” the customer’s money or pressure them into a replacement. If they don’t want one, refund them — forcing a sale can make you lose a customer permanently.
4

If they choose a refund

  • Process the store credit refund immediately without delay.
  • If they ask for refund back to payment provider, let them know to open a ticket with us — that’s the only way for them to request it.
  • Thank them for their patience and let them know they’re welcome to browse again anytime.