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Remember:

These steps should be treated as urgent. While partners have 24 hours to provide a solution per the GameBoost Seller Rules, the goal is to resolve the issue immediately. Customers should not be left waiting after purchasing an unusable account.

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Step By Step Guide

1

Confirm the issue

  • Politely acknowledge the customer’s complaint.
  • Verify the account issue as quickly as possible.
  • Do not delay. This must be treated as urgent.
2

Offer a replacement or store credit refund

Partners should ask the customer directly which they would prefer:
  • A replacement account.
  • A refund to store credit.
Example message:

“Sorry for the trouble! Would you like me to offer you a replacement account, or would you prefer a refund to your store credit balance?”

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If they Choose a Replacement

Partners should send the customer several links to accounts currently available in their store.
  • ✅ Do: Provide several store links so the customer can browse and choose what they like.
  • ❌ Do NOT: Send the customer random account credentials in the order chat.
  • Wait for the customer to pick the one they want.
  • If they don’t like any of the options, proceed with a refund to store credit instead.

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If they choose a refund

Process the store credit refund immediately without delay.
  • If the customer asks for refund back to payment provider, let them know to open a ticket with GameBoost Customer Support. That’s the only way for the customer to request it.
  • Politely thank them for their patience and let them know they’re welcome to browse again anytime.
Never “hold” the customer’s money or pressure them into a replacement. If they don’t want one, refund them. Forcing a sale can make you lose a customer permanently.