Skip to main content
POST
Counter an order dispute as seller

Authorizations

Authorization
string
header
required

Bearer authentication header of the form Bearer <token>, where <token> is your auth token.

Path Parameters

orderDisputeCase
string
required

The ID of the order dispute case.

Body

application/json
message
string
required

Explanation shared with the buyer as part of the counter response.

Maximum string length: 1200
Example:

"Order was delivered as described, see attached screenshots."

counter_resolution
enum<string>
required

Resolution the seller is proposing to the buyer.

Available options:
other,
refund
counter_resolution_note
string | null

Required when counter_resolution is "other". Free-text note describing the proposed resolution.

Maximum string length: 500
evidence_urls
string<uri>[] | null

Up to 5 publicly accessible URLs (JPEG, PNG, GIF, WEBP, MP4, MOV, OGG, WEBM, PDF, TXT, CSV) to attach as evidence. Files are fetched server-side and stored on the dispute event.

Maximum array length: 5
Maximum string length: 2048

Response

A single order dispute case

data
object

Order dispute case

message
string | null

Optional success message