> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gameboost.com/llms.txt
> Use this file to discover all available pages before exploring further.

# What to Do If a Buyer Doesn't Respond

> This guide covers what to do when a buyer stops responding after delivery, during an issue, or before delivery.

# **Handling Silent Customers**

Buyers sometimes go quiet. The correct response depends on when it happens.

## After Delivery

This is the most common case and usually requires no action.

If the buyer does not confirm delivery, the order auto-completes after 24 hours. After auto-complete, earnings move to the pending balance as normal.

<Card title="Recommended approach:" type="note">
  * One follow up message is enough
  * Repeated messages to push confirmation should be avoided
  * Waiting for auto-complete is the standard process
</Card>

***

## During an Active Issue or Dispute

If a buyer reports a problem and then stops responding:

<Steps>
  <Step title="Send one follow-up message">
    A single clear message should be sent in order chat confirming readiness to help and asking how the buyer wants to proceed.

    <Check>
      Hi, support is available to resolve this. Please confirm how to proceed. If there is no response within 12 hours, the case will be flagged to support for review
    </Check>
  </Step>

  <Step title="Keep Records">
    Delivery proof, messages, and timeline should be kept. If the case becomes a dispute, this is the evidence used for review.
  </Step>

  <Step title="Allow time for a response">
    A response window of 12 to 24 hours should be allowed after the follow up message, since time zones vary.
  </Step>

  <Step title="Contact GameBoost support if needed">
    If a dispute is open and the buyer stops responding entirely, a support ticket should be opened with:

    * Order ID
    * Short summary of events
    * Complete and relevant proof
  </Step>
</Steps>

<Danger>
  Even if the buyer is unresponsive, **do not close the chat, alter the order, or take any action outside the platform**. All actions must go through GameBoost's official channels.
</Danger>

***

## Before Delivery

Sometimes delivery requires missing details (region, platform, in game name) and the buyer does not respond.

<Steps>
  <Step>
    One message clearly stating what information is needed and why
  </Step>

  <Step>
    Wait at least 12 hours before following up
  </Step>

  <Step>
    If the delivery deadline is approaching, a final message should be sent stating delivery cannot be completed without the required info
  </Step>

  <Step>
    If the delivery deadline is at risk, contact GameBoost support with the order ID before the deadline passes
  </Step>
</Steps>

<Tip>
  If certain details are always required, those details should be stated in the listing description or required fields to reduce back and forth.
</Tip>

***

## After Auto-Complete

If the order has already auto-completed and the buyer reports an issue later:

<Steps>
  <Step>
    * Check whether the issue falls within listing's warranty period
  </Step>

  <Step>
    * If the issue is within warranty, the standard resolution process should be followed. Read: [How to Offer a Replacement](/documentation/for-sellers/how-to-offer-a-replacement-to-customers)
  </Step>

  <Step>
    * If it's outside the warranty period, let the buyer know politely and direct them to GameBoost support if needed
  </Step>
</Steps>

***

## Quick Reference

| Situation                            | Action                                                                 |
| ------------------------------------ | ---------------------------------------------------------------------- |
| Buyer hasn't confirmed delivery      | Wait — order auto-completes after 24 hours                             |
| Buyer stopped responding mid-issue   | Send one follow-up, document everything, contact support if unresolved |
| Buyer not responding before delivery | Ask clearly, wait 12h, contact support before deadline                 |
| Late complaint after auto-complete   | Check warranty; follow replacement process if applicable               |

***

Related: [How to Offer a Replacement](/documentation/for-sellers/how-to-offer-a-replacement-to-customers) · [Partner Order Disputes](/documentation/for-sellers/order-disputes-seller-guide) · [General Partner Rules](/documentation/for-sellers/seller-guide)