> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gameboost.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Partner Penalties

> This article explains exactly what penalties exist on GameBoost, why they are given, and how to avoid them. 

<Card title="Important!" type="warning">
  This section should be read in full before selling. Following these rules helps protect Partner wallet balance, rank, and profile status.
</Card>

***

# How Penalties Work

Penalties are fines. The amount is taken directly from a partners wallet balance. Some penalties are a fixed amount in EUR, others are a percentage of the order price.

## 1. Full penalty list

| #  | **Reason**                              | **Amount**   | **Type**   |
| -- | --------------------------------------- | ------------ | ---------- |
| 1  | Warning                                 | €0.00        | Fixed      |
| 2  | Account not working (order ≥ €100)      | €10.00       | Fixed      |
| 3  | Account not working (order \< €100)     | 10% of order | Percentage |
| 4  | Account not as described                | €5.00        | Fixed      |
| 5  | Seller not responding                   | €5.00        | Fixed      |
| 6  | Late delivery                           | 10% of order | Percentage |
| 7  | Not instant delivery (manual instead)   | €5.00        | Fixed      |
| 8  | Non-professional behavior               | €10.00       | Fixed      |
| 9  | Unprofessional behavior                 | €25.00       | Fixed      |
| 10 | Toxic/Extremely unprofessional behavior | €50.00       | Fixed      |
| 11 | False keywords / tags                   | €5.00        | Fixed      |
| 12 | Blacklisted words/phrases (per offer)   | €5.00        | Fixed      |
| 13 | Duplicate listing (per offer)           | €1.00        | Fixed      |
| 14 | Copyrighted material                    | €5.00        | Fixed      |
| 15 | Negative review bribing                 | €10.00       | Fixed      |
| 16 | Repeated rule breaking                  | €15.00       | Fixed      |
| 17 | Outside Communication                   | €100.00      | Fixed      |

> A **Warning (€0.00)** is not a fine, but it is recorded a partners account. Ignoring warnings leads to real penalties.

***

## 2. What each penalty means (with examples)

### 🔴 Delivery penalties

**Account not working** The delivered account cannot be logged into, is banned, is already sold, or is locked.

* If the order is **€100 or more** → penalty is €**10.00 fixed**.
* If the order is **under €100** → penalty is **€10% of the order price.**

<Info>
  Example: Account sold for €250. The buyer cannot log in. Penalty = €10.00 fixed.

  Example: Account sold for €40. The buyer cannot log in. Penalty = €4.00 (10% of order price).
</Info>

**Account not as described: €5.00.** The account works, but something is different from the listing. Wrong rank, wrong skins, missing items, wrong region, wrong level, linked email/phone when it says "full access" etc.

<Info>
  Example: Listing says "Unranked, no email linked." The account has an email linked. Penalty = €5.00.
</Info>

**Late delivery: 10% of order**. Order was not delivered within the **guaranteed delivery time** set by the Partner.

<Info>
  Example: The listing promises delivery in 30 minutes. Delivery is completed after 2 hours without getting the buyers approval first. Order value: €80 → Penalty = €8.00.
</Info>

**Not instant delivery: €5.00** The Listing is marked as **Instant Delivery** but the account cannot be accessed without the Partners help (has 2FA, phone verification or anything similar), **or worse** - it is delivered manually in order chat.

<Info>
  Example: Account is listed as instant delivery. The buyer had to wait 20 minutes. Penalty = €5.00.
</Info>

***

### 🟠 Communication penalties

**Seller not responding: €5.00** Partner does not reply to the buyer within **12 hours** after a problem was reported, or has gone silent during an active order.

**Non-professional: €10.00** Low-effort or careless communication.

<Info>
  Example: one-word replies when the buyer needs help, ignoring the buyer's questions, refusing to explain something.
</Info>

**Unprofessional behavior: €25.00** More serious than "non-professional."

<Info>
  Example: arguing with the buyer, blaming the buyer for mistake, pressuring the buyer to close the order before checking the account, refusing to offer a replacement when clearly required.
</Info>

**Toxic: €50.00** Insults, swearing, threats, harassment, discrimination, or any abusive language toward the buyer or staff. Depending on severity this penalty may lead to suspension.

***

### 🟡 Listing penalties

**False keywords / tags: €5.00** Using keywords or tags that do not match the product being sold, to appear in more searches.

<Info>
  Example: Listing a cheap Fortnite account and adding tags for skins that the account doesn’t have to appear in almost all search queries. Penalty = €5.00.
</Info>

Blacklisted words: **€5.00** Using any Blacklisted phrases or words. See: [General Seller Rules](/documentation/for-sellers/seller-guide)

**Duplicate listing: €1.00** Posting the same offer more than once to appear higher or more often in search results.

<Warning>
  Penalty will be applied per duplicate.
</Warning>

**Copyrighted material: €5.00** Using official game artwork, logos, promotional images, or screenshots owned by the game developer/publisher in listing images or profile picture. Partners must use their own screenshots of the account instead.

***

### 🟣 Review & trust penalties

**Negative review bribing: €10.00** Offering the buyer money, a discount, a free item, or anything else to **remove, change, or avoid** leaving a negative review. Also includes pressuring or threatening the buyer about their review.

### ⚪ Escalation

**Warning: €0.00** A formal notice. No money is taken, but it is a record that a rule was broken. Warnings are usually given for small first-time issues.

**Repeated rule breaking: €15.00** Given when partners receive the **same penalty 2+ times**.

<Info>
  Example: Getting "Late delivery" penalty three times, partners will also receive a "Repeated rule breaking" penalty on top. Continuing to repeat violations can lead to **suspension or a permanent ban**.
</Info>

***

# 3. Guide for Avoiding Penalties

Suggested steps for partners before they list their first offers. This prevents most penalties.

<Steps>
  <Step title="Before Listing">
    * \*\*Check the account personally \*\*right before listing. Log in with the exact credentials that will be sent the buyer. Confirm it is not banned, locked, or restricted.
    * **Write the description accurately.** List the real rank, level, skins, region, and whether the original email/phone is removable.
          <Warning>
            Do not make false claims, they can lead to penalties/
          </Warning>
    * **Only personal account screenshots should be used.** Images from official sites, wikis, or other partners are not allowed.
    * **Delivery time should reflect actual availability**. If 24/7 delivery is not guaranteed, it should not be listed.
    * **Use correct keywords and tags**: Only ones that match the product. Do not add popular game names that are not related, keyword/tag abuse is forbidden. 

    > Make sure to check our [Account Seller Guide](https://feedback.gameboost.com/dashboard/articles/x0qtmzg93ba4az6s/8793969) & [Seller Guide](https://feedback.gameboost.com/dashboard/articles/x0qtmzg93ba4az6s/3555783) for complete information.
  </Step>

  <Step title="While an order is active">
    * **Response time:** Buyer issues must be acknowledged within **12 hours**. Partner should  set their availability hours in the profile when response times may be limited.
    * **Late delivery:** If delivery will be late, buyer approval must be requested before the deadline. A clear message should explain the delay and confirm if the order can proceed.
          <Check>
            This helps avoid Late Delivery Penalties. 
          </Check>
    * **Timeframes:** If a timeframe is agreed with the buyer, it must be followed. If not, support may refund the order.
    * **Stay professional.** Even if the buyer is rude, stay calm. Partners should never insult, swear, or threaten. If a buyer is abusive, Partners should report it to GameBoost staff instead of replying emotionally.
    * **Offer a replacement first**. Ff something is wrong with the account, Partners should first offer replacement options, before refunding to Store Credit.
    * **All communication stays in GameBoost chat.** Do not move to Discord, WhatsApp, email, etc.

    <Danger>
      Outside communication is strictly forbidden and 
    </Danger>
  </Step>

  <Step title="After the sale">
    * **Never ask the buyer to change or remove a review.** Do not offer discounts, free accounts, or anything in exchange for reviews.
    * If the buyer leaves an unfair review, [contact GameBoost support](https://gameboost.com/tickets). Do not contact the buyer about it.
  </Step>
</Steps>

###

***

## 4. How Penalties Are Paid

**Automatic deduction**

* Penalty amounts are deducted automatically from the Partner wallet balance.

**Record and impact**

* Penalties remain recorded on the Partner account and may affect Partner rank and trust level.

***

## 5. Appeals

Partners can open an appeal ticket if they believe it to be incorrect.

1. [Open a ticket](https://gameboost.com/tickets) with GameBoost support.
2. Clearly explain what happened.
3. Attach evidence (screenshots, chat logs, order ID).
4. Do **not** argue with the buyer in the order chat: this can result in **additional** penalties (Non-professional, Unprofessional behavior, or Toxic).

Staff will review and respond. If the penalty was a mistake, it will be refunded to the Partners wallet.

***

## Quick summary

| *Broken Rules*                              | *Applied Penalty*                      |
| ------------------------------------------- | -------------------------------------- |
| Sell an account that does not work          | Account not working (€10 or 10%)       |
| Describe the account incorrectly            | Account not as described (€5)          |
| Deliver late without buyer approval         | Late delivery (10%)                    |
| Claim Instant delivery without providing it | Not instant delivery (€5)              |
| Ignore buyer messages                       | Seller not responding (€5)             |
| Reply rudely or carelessly                  | Non-professional (€10)                 |
| Argue with or pressure the buyer            | Unprofessional behavior (€25)          |
| Insult or threaten the buyer                | Toxic (€50)                            |
| Use wrong keywords                          | False keywords/tags (€5)               |
| Post the same offer twice                   | Duplicate (€1 each)                    |
| Use official game images                    | Copyrighted material (€5)              |
| Offer rewards to change a review            | Negative review bribing (€10)          |
| Repeat the same violation                   | Repeated rule breaking (Extra €15)     |
| Use blacklisted words/phrases               | Blacklisted words/phrases (€5)         |
| Communicate outside of GameBoost            | Outside Communication (€100+Supension) |

<Check>
  **Following  the rules = Partners keep full earnings, build their rank, and get more sales.**
</Check>

<Danger>
  Break them = Fines applied, loss of profit and risk suspension/ban.
</Danger>

***