> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gameboost.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Partner FAQ

> Answers to the most common questions from GameBoost Partners. Covering verification, listings, orders, payouts, and more.

Quick answers to the questions Partners ask most. If you don't find what you're looking for here, open a support ticket and our team will help.

***

## Verification & Getting Started

<AccordionGroup>
  <Accordion title="How long does the verification process take?">
    The timeline varies depending on how quickly documents are submitted and the current volume of applications. Most Partners complete verification within a few business days of submitting their documents. Having all required documents ready before starting will help speed things up.
  </Accordion>

  <Accordion title="Can a Partner start listing before being fully verified?">
    No. Full verification must be completed, including ID, proof of residency, and a signed contract, before listings can be published or earnings withdrawn.
  </Accordion>

  <Accordion title="An application was submitted but there has been no response. What should happen next?">
    Partners should check the contact details provided in their application, as the team will reach out via the email or Discord submitted. If more than a few business days have passed, checking the spam folder or reaching out through GameBoost support channels is recommended.
  </Accordion>

  <Accordion title="Can a Partner have multiple Partner accounts?">
    No. Operating multiple accounts requires explicit permission from GameBoost. Unauthorized duplicate accounts may result in suspension.
  </Accordion>

  <Accordion title="Do Partners need to be 18+ to sell?">
    Yes. Partners must be at least 18 years old to sell on GameBoost.
  </Accordion>
</AccordionGroup>

***

## Listings

<AccordionGroup>
  <Accordion title="Why was a listing removed?">
    Listings are removed for violations of seller rules. Common reasons include misleading descriptions, incorrect categories, copied descriptions, or flagged keywords. Partners should review the [General Seller Rules](/documentation/for-sellers/seller-guide) and [Account Seller Rules](/documentation/for-sellers/account-seller-guide) to make sure their listings are compliant.
  </Accordion>

  <Accordion title="Can Partners copy another Partners description?">
    Generally no. Original descriptions are required. The only exception is standard smurf account templates, where a shared format is accepted.
  </Accordion>

  <Accordion title="How does listing ranking work?">
    A listing's position in search results depends on several factors, including Partner rank, performance metrics, and listing quality. Read more: [Account Offer Ranking](/documentation/for-sellers/ranking-system)
  </Accordion>

  <Accordion title="What happens to listings if a Partner goes inactive?">
    No activity for 7 consecutive days results in all listings being unlisted automatically. No activity for 14 consecutive days results in account suspension. No new offers listed for 7 consecutive days also results in suspension. Partners who know they will be away should set up a seller break to avoid automatic un-listing.
  </Accordion>

  <Accordion title="Can Partners list products across multiple game categories?">
    Yes, as long as each listing follows the rules for that specific category. Some categories have additional listing requirements. Partners should read the [Account Seller Rules](/documentation/for-sellers/account-seller-guide) and [GTA V Account Listing Rules](/documentation/for-sellers/gta-5-account-listing-rules) for examples.
  </Accordion>
</AccordionGroup>

***

## Orders & Delivery

<AccordionGroup>
  <Accordion title="How long does a Partner have to deliver an order?">
    Delivery must be completed within the guaranteed delivery time set on the listing. If a delay is expected, the buyer should be contacted first and their approval obtained before delivering. Delivering late without approval may entitle the buyer to a full refund.
  </Accordion>

  <Accordion title="What happens if a Partner does not respond to a buyer's issue?">
    Partners must reply to any reported issue within 12 hours. Failure to do so may result in staff issuing a refund on the buyer's behalf. Full resolution is required within 24 hours.
  </Accordion>

  <Accordion title="Can Partners communicate with buyers outside of GameBoost?">
    No. All communication must stay within GameBoost's chat system. Advertising other platforms, shops, or contact methods is a violation and may result in suspension.
  </Accordion>

  <Accordion title="hat should a Partner do if a buyer does not respond after delivery?">
    Orders complete automatically after 24 hours if the buyer does not respond. No action is required from the Partner. Read more: [What to Do If a Buyer Doesn't Respond](/documentation/for-sellers/what-to-do-if-buyer-doesnt-respond)
  </Accordion>

  <Accordion title="Can a Partner cancel an order?">
    Orders cannot be cancelled independently. If a genuine issue prevents delivery, the Partner should contact the buyer through order chat to agree on a resolution. If needed, a support ticket can be opened.
  </Accordion>
</AccordionGroup>

***

## Disputes & Issues

<AccordionGroup>
  <Accordion title="A buyer opened a dispute. Does that mean the Partner lost the dispute?">
    Not automatically. A dispute is a formal review process where both sides can provide evidence. Partners have the opportunity to respond, counter the claim, or escalate to platform review. Read more: [Seller Order Disputes](/documentation/for-sellers/order-disputes-seller-guide)
  </Accordion>

  <Accordion title="What should a Partner do when a buyer reports an account issue?">
    Not automatically. A dispute is a formal review process where both sides can provide evidence. Partners have the opportunity to respond, counter the claim, or escalate to platform review. Read more: [How to Offer a Replacement](/documentation/for-sellers/how-to-offer-a-replacement-to-customers)
  </Accordion>

  <Accordion title="Can a dispute affect a Partner's performance?">
    Yes. Disputes, particularly those resolved in the buyer's favour, can affect metrics and ranking. Delivering accurately and communicating proactively is the best way to avoid them.
  </Accordion>
</AccordionGroup>

***

## Earnings & Payouts

<AccordionGroup>
  <Accordion title="When can Partners withdraw their earnings?">
    Earnings are subject to a holding period before they become withdrawable. New Partners have an additional 30-day hold as part of our anti-fraud policy. Read more: [Pending Balance](/documentation/for-sellers/pending-balance)
  </Accordion>

  <Accordion title="What is the minimum withdrawal amount?">
    The minimum is **€100**.
  </Accordion>

  <Accordion title="Which withdrawal methods are available?">
    Bank Transfer (including Wise, Payoneer, Revolut) at 4% + €4 fee, Skrill at 5% + €1 fee, and Crypto at 6% + €10 fee. Read more: [Withdraw Seller Earnings](/documentation/for-sellers/seller-withdrawals) and [Choosing a Payout Method](/documentation/for-sellers/choosing-a-payout-method)
  </Accordion>

  <Accordion title="How much does GameBoost take from each sale?">
    Your cut depends on Partner rank. Higher-ranked partners pay a lower platform fee. Read more: [Partner Ranks & Fees](/documentation/for-sellers/partner-rank-and-fees)
  </Accordion>

  <Accordion title="What happens if a Partners withdrawal fails?">
    If a transaction fails due to incorrect info or a rejected payment, a **€50 fee** is deducted from their wallet. Partners should always double-check their payout details before submitting a withdrawal request.
  </Accordion>
</AccordionGroup>

***

## Account & Platform

<AccordionGroup>
  <Accordion title="How do Partners receive notifications for new orders?">
    Partners can set up notifications via the GameBoost platform or configure Discord webhooks for real-time alerts. Read more: [Receive Order and Message Notifications](/documentation/for-sellers/how-to-receive-notifications-about-new-orders-or-messages) and [Notification Webhook Setup](/documentation/for-sellers/notifications-partner-guide)
  </Accordion>

  <Accordion title="Can Partners use the GameBoost API to manage their listings?">
    Yes. GameBoost offers a full API for managing offers, orders, and more. Read more: [GameBoost API Documentation](/documentation/for-sellers/official-gameboost-api-documentation)
  </Accordion>

  <Accordion title="How to request a feature or give feedback?">
    We actively collect Partner feedback to improve the platform. Read more: [Feedback and Product Requests](/documentation/for-sellers/feedback-and-continuous-improvement)
  </Accordion>
</AccordionGroup>

***