> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gameboost.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Partner Order Disputes Guide

> How sellers should respond to order disputes and provide evidence.

# **What is an order dispute?**

A dispute is a formal case opened by a buyer when they report a major issue.

<Warning>
  It must be treated more seriously than standard support communication.
</Warning>

It is used to:

* review the complaint
* collect evidence from both sides
* allow seller response
* reach a fair decision

***

## What happens when a dispute is opened?

<Steps>
  <Step title="Dispute case is created">
    Buyer submits reason and explanation
  </Step>

  <Step title="Order is locked">
    Prevents changes during review
  </Step>

  <Step title="You are notified">
    Review and respond required
  </Step>

  <Step title="Response deadline begins">
    Action required before expiry
  </Step>
</Steps>

## Why response speed matters

If you do not respond in time:

* case may proceed without partner input
* automatic escalation may occur
* outcome influence is reduced

Fast responses improve outcomes.

<Danger>
  Not Responding to disputes may lead to unnecessary refunds. Make sure to reply to each dispute.
</Danger>

### What can I do as a seller?

<Steps>
  <Step title="Accept the claim">
    Use if the buyer is correct.
  </Step>

  <Step title="Respond or counter ">
    Provide explanation or propose alternative resolution.
  </Step>

  <Step title="Escalate to GameBoost staff">
    Request platform review if needed.
  </Step>
</Steps>

***

# After a Dispute is opened

## What evidence should Partners provide?

Provide:

* screenshots
* delivery proof
* account/item details
* chat history or timeline
* proof listing matched delivery

Evidence must be clear and verifiable.

## What happens after a Partner responds?

* buyer accepts resolution
* buyer rejects and escalates
* platform reviews and decides

## Possible outcomes

* refund issued
* decision in buyer’s favor
* decision in seller’s favor
* case closed after review

<Note>
  Outcome depends on evidence and order history.
</Note>

***

## Best practices

* keep listings accurate
* deliver exactly as described
* communicate clearly
* store proof of delivery
* respond quickly
* never ignore disputes

## Common mistakes

* late responses
* incomplete evidence
* emotional or unclear replies
* relying only on chat without proof

## Dispute FAQ

<AccordionGroup>
  <Accordion title="Does a dispute mean a partner has lost?">
    No. It is a review process, not a decision.
  </Accordion>

  <Accordion title="Can Partners still explain my side?">
    Yes. Partners are given time to respond.
  </Accordion>

  <Accordion title="What if Partners already resolve it?">
    Submit proof of resolution for review.
  </Accordion>

  <Accordion title="Can platform intervene?">
    Yes. Cases can be escalated.
  </Accordion>

  <Accordion title="Do disputes affect performance?">
    Yes. Frequent disputes or poor handling may impact a partners trust and performance metrics.
  </Accordion>
</AccordionGroup>

***