> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gameboost.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Customer Feedback and Ratings

> How seller ratings work and how to handle feedback policy correctly.

Customer feedback is a core part of your success on GameBoost. Ratings help build your reputation, boost your search visibility, and influence buyer trust. Here’s everything sellers need to know.

<AccordionGroup>
  <Accordion title="How does feedback work?">
    After a buyer receives their order (or it auto-completes after 24 hours), they can leave a **rating and comment** on the transaction.

    |                           |                                              |
    | ------------------------- | -------------------------------------------- |
    | **Feedback Type**         | **What It Means**                            |
    | ✅ **Positive (Upvote)**   | Buyer is satisfied and had no issues.        |
    | ❌ **Negative (Downvote)** | Buyer experienced a problem or poor service. |
  </Accordion>

  <Accordion title="How can I influence good ratings?">
    |                                             |                                            |
    | ------------------------------------------- | ------------------------------------------ |
    | ✅ **Do**                                    | ❌ **Don't**                                |
    | Deliver orders on time                      | Delay delivery without communication       |
    | Respond to customer messages promptly       | Ignore messages or be slow to respond      |
    | Be polite and helpful                       | Use aggressive, unprofessional language    |
    | Solve issues quickly                        | Leave problems unresolved                  |
    | Politely ask for review updates if resolved | Pressure or bribe buyers to change reviews |

    > ⚠️ Violating the review policy may result in **penalties, listing removal, or suspension**.
  </Accordion>

  <Accordion title="Can buyers edit their feedback?">
    Yes — buyers can **edit their rating once**. If they’ve already used their one edit, they’ll need to request a change via our support team.

    You may politely ask a buyer to update their review if you've resolved an issue — but **never threaten, pressure, or bargain** for a better review.

    > ✨ **Tip**: You can use chat auto-translations when assisting customers!

    <Frame>
      <img src="https://mintcdn.com/gameboost-e9a07691/jEGkYEGWikF0sbvC/images/help/685d4eaa741e9f418babd323/01997c4a-5add-7075-b9b8-2f11ae339c6b-image.png?fit=max&auto=format&n=jEGkYEGWikF0sbvC&q=85&s=2c43369bf46c00a53c29448f26c463f7" alt="Chat auto-translation feature in order chat" width="1225" height="142" data-path="images/help/685d4eaa741e9f418babd323/01997c4a-5add-7075-b9b8-2f11ae339c6b-image.png" />
    </Frame>
  </Accordion>
</AccordionGroup>

***

### Forbidden Behavior Regarding Reviews

* ❌ Saying a customer won’t get the product/refund unless they update their review
* ❌ Offering free items or discounts **in exchange** for a rating change
* ❌ Arguing aggressively about a rating in the order chat
* ❌ Creating fake orders to boost your feedback

<AccordionGroup>
  <Accordion title="What if a review is unfair or false?">
    If you believe a review violates GameBoost policies or is factually incorrect, you can open a **"Rating Issue"** [ticket](https://gameboost.com/help/tickets/create).

    |                      |                           |
    | -------------------- | ------------------------- |
    | **Review Outcome**   | **Can Be Changed Again?** |
    | Buyer changes review | Once                      |
    | Admin removes review | Cannot be re-posted       |
  </Accordion>
</AccordionGroup>

***

### 💡 Tips to Build a Strong Feedback Profile

* Focus on **communication and speed**
* Use **clear and accurate listings** (no misleading info)
* Always provide **working, safe, and correctly described accounts**
* **List your availability** in your product descriptions
* Ask politely for positive feedback when the order goes smoothly
  <Card title="Buyers are not obligated to leave a review" type="note">
    They are never required to leave a positive one.\
    Most customers will leave good feedback **only when the service exceeds their expectations.**
  </Card>

***

If you need help with a specific review or want guidance on managing feedback, open a support ticket or reach out via our Discord.