> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gameboost.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order "On Hold"

> Why an order may be placed on hold, how verification works, and what to do next.

<AccordionGroup>
  <Accordion title="What does &#x22;on hold&#x22; mean?">
    When an order is placed on hold, it means additional checks or verifications are needed before it can proceed. This process protects the security and reliability of all transactions on GameBoost - for both buyers and sellers.
  </Accordion>

  <Accordion title="How long will it take for my order to be approved?">
    Most orders are approved within a few moments. If further verification is needed; such as ID or payment confirmation - the process may take slightly longer.
  </Accordion>

  <Accordion title="Will I need to submit any documents?">
    In some cases, you may be asked to complete a **KYC (Know Your Customer)** verification by submitting an ID and proof of payment through **iDenfy**, our verification partner. If this is required, you'll receive clear instructions via email and on your dashboard, and our support team will guide you through the process.
  </Accordion>

  <Accordion title="Is my data safe?">
    Yes. Your data is **fully encrypted, secure, and processed by iDenfy**: a government-grade identity verification service. It's used **only** to confirm that you are who you claim to be when making a purchase, helping protect both you and us from fraud, stolen accounts, and hacker activity.

    For more information on how your data is protected, visit [iDenfy Security](https://www.idenfy.com/security/).
  </Accordion>

  <Accordion title="Can you delete your documents?">
    Yes — you have the right to request **deletion of your documents** after verification.

    We'll retain only a confirmation log showing you've successfully completed the process for that payment method. This means you **won't need to verify again** for future purchases using the same method. To request deletion, [**contact our support team**](https://gameboost.com/help/tickets/create) and we'll assist promptly.
  </Accordion>

  <Accordion title="Where can I find instructions if my order is on hold?">
    If your order requires additional verification, all necessary instructions will be sent to your **email** and displayed on your **GameBoost dashboard**.
  </Accordion>

  <Accordion title="What should I do if my order is still on hold?">
    If your order has been on hold for an extended period and you haven't received instructions, please check your **email inbox** (including spam/junk folders) and [**open an on-hold ticket**](https://gameboost.com/help/tickets/create) so our team can look into it.
  </Accordion>
</AccordionGroup>