> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gameboost.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Order Disputes

> How order disputes work, when to open one, and what evidence to include.

## What is an order dispute?

An order dispute is a formal review process for orders where the delivered product or service doesn't match what was promised. Opening a dispute brings GameBoost's support team into the case to help mediate between you and the seller.

A dispute **lets us**:

* Collect your explanation and evidence
* Notify the seller and request their response
* Pause the case for review

## When should I open a dispute?

Open a dispute if your order has a serious issue, such as:

* The product or account is **not as described**
* The delivery **doesn't match the listing**
* There's a **major problem** with what you received (e.g. account banned, recovered, or unusable)
* The seller is **not resolving the issue** through normal communication

<Tip>
  If your issue is minor or can be solved quickly, contact the seller or support first if that option is available.
</Tip>

***

## What happens when I open a dispute?

When you open a dispute:

<Steps>
  <Step title="Your case is created">
    Choose a dispute reason and add your explanation with supporting evidence
  </Step>

  <Step title="You choose your preferred resolution">
    Refund, replacement, or another suitable outcome
  </Step>

  <Step title="The order is locked for review">
    This prevents changes while the case is being handled
  </Step>

  <Step title="The seller is notified">
    A response deadline starts immediately
  </Step>
</Steps>

***

## What information should I include?

The more precise your evidence, the faster your case can be resolved. Please include:

* A **clear explanation** of the problem
* **Screenshots or recordings** showing the issue
* **Error messages** or proof of mismatch (e.g. ban notice, recovery email)
* **Relevant messages** with the seller or timeline details

<Tip>
  **More precise evidence = faster resolution.** Vague descriptions or missing proof are the most common cause of delays.
</Tip>

***

## What happens after the seller responds?

Once the seller responds, one of the following may happen:

* The **issue is resolved** directly between you and the seller
* **Additional information is requested** from either side
* The case is **escalated** for review by our team
* The dispute is **closed** with a final outcome

## Possible outcomes

Depending on the case, outcomes may include:

<Steps>
  <Step title="Refund approval" icon="angle-up" iconType="solid">
    Issued either back to your original payment method or as **store credit** to your GameBoost wallet. Refund timing depends on your payment method; store credit is available instantly
  </Step>

  <Step title="Agreed resolution" icon="handshake" iconType="solid">
    A custom outcome both sides accept (e.g. replacement, partial refund, additional service)
  </Step>

  <Step title="Dispute rejection" icon="xmark" iconType="solid">
    Typically due to insufficient evidence
  </Step>
</Steps>

<Tip>
  If you want to learn more about refunds, [**check our refunds guide**](/documentation/for-customers/payment-and-refund/gameboost-refund-and-warranty-policy).
</Tip>

***

## How long does a dispute take?

Resolution time depends on:

* Response speed from both sides
* Quality of evidence provided
* Whether escalation is required

<Note>
  Most delays come down to missing evidence or slow responses. Providing everything upfront is the fastest way to close your case.
</Note>

<AccordionGroup>
  <Accordion title="Can I open a dispute for any order?">
    No. Disputes are intended for serious product or delivery issues.
  </Accordion>

  <Accordion title="Will the seller see my complaint?">
    Yes. Sellers are notified and can respond.
  </Accordion>

  <Accordion title="Can I update my dispute?">
    Yes. You may be asked for additional details during review.
  </Accordion>

  <Accordion title="Does opening a dispute guarantee a refund?">
    No. Each case is reviewed based on evidence and order details.
  </Accordion>
</AccordionGroup>