> ## Documentation Index
> Fetch the complete documentation index at: https://docs.gameboost.com/llms.txt
> Use this file to discover all available pages before exploring further.

# Account Credentials not Working

> What to check first if you can't log in with the credentials you received.

If the account credentials from your order aren't working, follow these steps before opening a ticket - most issues can be resolved quickly.

***

# Step by Step Guide:

<Steps>
  <Step title="Read the seller's delivery instructions first" titleSize="h2">
    Most login issues come down to a step in the seller's delivery instructions being missed. Before doing anything else, open the **order chat** and carefully read the **delivery instructions** the seller posted.

    They often include important details like:

    * Required login method (e.g. Epic Games, Riot launcher, official website only)
    * Region or VPN requirements
    * Steps for first-time login or 2FA handling
    * Specific apps or platforms to use

    > 📷 *Example of delivery instructions:*
    >
    >     <Frame>
    >       <img src="https://mintcdn.com/gameboost-e9a07691/jEGkYEGWikF0sbvC/images/image.png?fit=max&auto=format&n=jEGkYEGWikF0sbvC&q=85&s=62f2951d639dde821ad8303971668a27" alt="Image" width="1001" height="336" data-path="images/image.png" />
    >     </Frame>

    > 💡 **Most "credentials don't work" issues are resolved here.** Skipping this step is the #1 reason logins fail.
  </Step>

  <Step title="Double-check the credentials themselves" stepNumber={2} titleSize="h2">
    If you've followed the delivery instructions and still can't log in, make sure you:

    1. Copy and paste credentials carefully
    2. Avoid extra spaces before or after the username/password
    3. Check for case sensitivity or typos
  </Step>

  <Step title="Contact the seller" titleSize="h2">
    If everything looks correct but login still fails, message the seller directly via the **order chat**:

    1. Go to [**My Orders**](https://gameboost.com/orders) and open the relevant order
    2. Use the chat box to contact the seller (below Delivery Instructions mentioned above)
    3. Describe exactly what's happening - include the error message or a screenshot

    Sellers usually know best how to help, especially with game-specific quirks.
  </Step>

  <Step title="Open a Dispute ">
    If you are unable to come to a conclusion with the seller, you can open a formal dispute. \
    To open a \*\*dispute: \*\*

    1. Go to [**My Orders**](https://gameboost.com/orders) and open the relevant order
    2. Click the **Report Issue** button (located below the order chat with the seller).

    Disputes bring our team into the conversation to help review the case and help work toward a resolution.

    For full details on how the dispute process works, what to include, and what to expect, see our guide on [**how disputes work**](/documentation/for-customers/order-help/order-disputes-how-they-work).
  </Step>
</Steps>

# Need Help?

If the seller doesn't respond or the issue isn't resolved, open a support ticket:

1. Go to the Ticket Support section
2. Select the relevant order to link it to the ticket
3. Provide a clear description and attach screenshots of the error

Our support team will prioritize your ticket and work to resolve the issue quickly.